**Effective Date:** 13 July 2026
## Introduction
At Yala Cotton, customer satisfaction is important to us.
This Returns & Refund Policy explains when products may be returned, exchanged or refunded.
Nothing in this policy limits your rights under the **Australian Consumer Law (ACL).**
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## Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
You may be entitled to:
* a repair,
* replacement,
* refund,
* or compensation
where goods fail to meet the consumer guarantees provided by law.
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## Return Eligibility
We accept return requests made within **14 days** of receiving your order.
To be eligible for a return, products should:
* be unworn,
* be unwashed,
* have all original tags attached,
* be returned in their original condition,
* include proof of purchase.
Returns that do not meet these requirements may not be accepted unless required under Australian Consumer Law.
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## Exchanges
We are happy to offer exchanges where eligible.
Exchange requests are subject to product availability.
If the requested replacement item is unavailable, we may offer an alternative product, store credit or refund where appropriate.
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## Change of Mind Returns
Change-of-mind returns may be accepted at our discretion if all eligibility requirements are met.
Original shipping costs are generally non-refundable.
Customers are responsible for return shipping costs unless otherwise required by Australian Consumer Law.
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## Sale and Clearance Items
Sale, promotional and clearance items are **not eligible for change-of-mind returns or exchanges** unless required by Australian Consumer Law.
If a sale item is faulty, damaged or incorrectly supplied, your rights under Australian Consumer Law remain unaffected.
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## Faulty or Incorrect Products
If you receive:
* a faulty product,
* a damaged product,
* or the wrong item,
please contact us as soon as possible.
Where appropriate, we may provide:
* replacement,
* repair,
* refund,
* or another suitable remedy.
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## Return Shipping Costs
If the return is due to:
* an incorrect item,
* a faulty product,
* or our error,
Yala Cotton will cover reasonable return shipping costs.
For other approved returns, customers are responsible for return postage.
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## Refund Processing
Approved refunds are issued using the original payment method whenever possible.
Refund processing times depend on Stripe and your financial institution.
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## Refused Returns
We reserve the right to refuse returns that:
* have been worn,
* have been damaged after delivery,
* are missing tags,
* are returned outside the approved timeframe,
* or otherwise fail to meet our return conditions, unless Australian Consumer Law requires otherwise.
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## Contact
Before returning any product, please contact us.
Email:
[yalacotton@gmail.com](mailto:yalacotton@gmail.com)
Website:
https://yalacotton.com