**Effective Date:** 13 July 2026
## Introduction
Yala Cotton is committed to delivering your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped and delivered when you purchase from **yalacotton.com**.
By placing an order, you agree to this Shipping Policy.
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## Shipping Locations
Yala Cotton currently ships **within Australia only**.
At this time, we do not offer international shipping.
If international shipping becomes available in the future, this policy will be updated accordingly.
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## Shipping Carrier
We use **Australia Post** as our primary delivery partner.
Depending on operational requirements, we may use another reputable courier where necessary.
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## Order Processing
Orders are generally processed within **1–2 business days** after payment has been successfully received.
Orders placed on weekends or Australian public holidays will be processed on the next business day.
During busy periods, promotional events or public holidays, processing times may be slightly longer.
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## Shipping Costs
Shipping charges are displayed during checkout before payment.
Depending on current promotions, shipping may be:
* Free shipping on eligible orders
* Flat-rate shipping
* Shipping calculated based on your delivery location and order
Any promotional free shipping offers apply only during the advertised promotion period.
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## Order Confirmation
After placing an order, you will receive an email confirming that your order has been received.
Once your order has been dispatched, you will receive another email containing shipment details and, where available, your tracking number.
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## Order Tracking
Most orders include tracking.
Tracking information will be emailed once your parcel has been dispatched.
Tracking updates are provided by Australia Post and may take some time to appear after shipment.
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## Delivery Time
Estimated delivery times vary depending on your location within Australia.
Delivery estimates are provided as a guide only and are not guaranteed.
Delivery may be affected by factors beyond our control, including:
* Weather conditions
* Natural disasters
* Public holidays
* Peak shopping periods
* Australia Post delays
* Incorrect delivery information
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## Incorrect Shipping Information
Customers are responsible for providing accurate delivery information.
If an incorrect shipping address is supplied:
* Delivery delays may occur.
* Additional shipping charges may apply for redelivery.
* Yala Cotton is not responsible for parcels delivered to an incorrect address supplied by the customer.
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## Failed Deliveries
If a parcel is returned because:
* nobody was available to receive it,
* it was unclaimed,
* or the delivery address was incorrect,
the customer may be responsible for any additional shipping costs required to resend the parcel.
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## Lost or Damaged Parcels
If your parcel arrives damaged or appears to have been lost during transit, please contact us as soon as possible.
We will work with Australia Post to investigate the issue.
Where appropriate, we will provide assistance in accordance with Australian Consumer Law.
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## Order Delays
While we aim to dispatch all orders promptly, Yala Cotton cannot guarantee delivery dates.
We are not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.
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## Contact
If you have any questions regarding shipping, please contact:
Yala Cotton
Email:
[yalacotton@gmail.com](mailto:yalacotton@gmail.com)
Website:
https://yalacotton.com